Privacy Policy for Air Duct Cleaning Wilmington
What Personal Information We Collect
We may collect the following categories of “Personal Information” when you interact with us:
- Contact Information: Your first and last name, mailing address, email address, and phone number.
- Service and Payment Details: Information needed to schedule and confirm your service dates.
How We Use Your Personal Information
We may use your Personal Information for the following purposes:
- Service Scheduling and Customer Support
We use your contact and payment details to confirm service dates, manage scheduling, and respond to any questions or concerns about your duct cleaning appointment.
This ensures a smooth and reliable experience before, during, and after your service. - SMS Notifications and Promotions (TCR Compliance)
By providing your mobile number, you agree to receive text messages related to your service — including confirmations, reminders, updates, or special offers.
- Opt-Out: Reply “STOP” at any time to unsubscribe. Standard messaging and data rates may apply.
- Marketing and Service Updates
With your consent, we may send you emails or texts with seasonal promotions, maintenance reminders, or updates about our services.
You can unsubscribe at any time through the links provided or by contacting us directly. - Testimonials and Photo Use
With your permission, we may feature your testimonials, reviews, or shared before-and-after photos on our website or social media.
You can withdraw your consent at any time, and we’ll remove the content where reasonably feasible. - Security and Legal Compliance
We maintain standard security protocols to protect your information and may share information when required by law or for legitimate business purposes such as fraud prevention or handling legal matters.
Who We Share Personal Information With
SMS Consent: SMS opt-in details are not shared with third parties for marketing purposes.
Service Providers
We work with trusted third-party providers for tasks like website hosting, appointment systems, customer communication, and marketing.
They only receive the information necessary to perform their services and are required to maintain the confidentiality and security of your data.
Affiliates
We may share your information with affiliated companies under our control when necessary to provide services or fulfill legal requirements.
Corporate Transactions
If Air Duct Cleaning Wilmington is sold, merges, or transfers assets, your personal information may be disclosed or transferred as part of that transaction.
Legal and Regulatory Disclosure
We may share your information with law enforcement or regulatory bodies if we believe it’s necessary to comply with the law, protect our rights, or prevent fraud or illegal activity.